Protecting your Privacy

At The HandyForce (“we,” “us,” or “our”), we are committed to protecting the privacy and personal information of our website visitors and clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://thehandyforce.com) or engage our home repair and renovation services in Toronto, Canada. By using our website or services, you consent to the practices described in this policy.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect

We collect information in the following ways:

a. Personal Information

Personal information is any information that can identify an individual, either directly or indirectly. We may collect:

  • From Website Visitors:

    • Name, email address, phone number, and other details you provide when submitting inquiries via contact forms or requesting quotes.

    • IP address, browser type, and device information (automatically collected via cookies and analytics tools—see Section 4 below).

  • From Clients:

    • Name, address, phone number, email address, and payment information (e.g., credit card details) when you book services.

    • Details about your property or project (e.g., photos or descriptions) to provide tailored services.

b. Non-Personal Information

We collect non-identifiable information, such as:

  • Aggregated website usage data (e.g., pages visited, time spent on the site).

  • General location data (e.g., city or region) derived from IP addresses.

2. How We Collect Information

We collect information through:

  • Direct Interactions: When you fill out forms, call us, email us, or engage our services.

  • Website Technologies: Through cookies, web beacons, and analytics tools (see Section 4).

  • Third Parties: From service providers like payment processors or marketing platforms, where applicable.

3. How We Use Your Information

We use your information to:

  • Provide, manage, and deliver our home repair and renovation services.

  • Respond to inquiries, provide quotes, and communicate with you.

  • Process payments and issue invoices.

  • Improve our website and services through analytics and user feedback.

  • Send promotional materials, such as newsletters or special offers, with your consent (you may opt out at any time).

  • Comply with legal obligations, such as tax reporting or resolving disputes.

We will only use your personal information for the purposes for which it was collected unless we obtain your consent for a new purpose or as permitted by law.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze usage. Cookies are small data files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function (e.g., navigating pages).

  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).

  • Marketing Cookies: Used to deliver relevant ads (if applicable).

Managing Cookies:

  • You can control cookies through your browser settings or our cookie consent popup (if implemented).

  • Disabling cookies may limit some website functionality.

For more details, please contact us (see Section 11).

5. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third parties who assist us, such as payment processors, website hosting providers, or marketing platforms. These providers are contractually obligated to protect your information.

  • Contractors: Subcontractors who perform services on our behalf (e.g., plumbers or electricians) may receive relevant project details.

  • Legal Authorities: When required by law, such as in response to a court order or to comply with tax regulations.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We ensure that any third party receiving your information adheres to Canadian privacy laws or equivalent standards.

6. Data Storage and Security

  • Storage: Your personal information is stored on secure servers in Canada or with trusted third-party providers that comply with PIPEDA.

  • Security Measures: We use industry-standard safeguards, such as encryption, firewalls, and secure payment gateways, to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

7. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal requirements (e.g., tax records). For example:

  • Client data may be kept for up to 7 years to comply with Canadian tax laws.

  • Website inquiry data may be retained for 1–2 years unless you request deletion.

When information is no longer needed, we securely delete or anonymize it.

8. Your Rights Under PIPEDA

As a Canadian resident, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request deletion of your information, subject to legal retention requirements.

  • Withdraw Consent: Opt out of marketing communications or certain data uses (where applicable).

  • Complaint: File a complaint with us or the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise these rights, contact us (see Section 11).

9. International Data Transfers

While we primarily store data in Canada, some third-party providers (e.g., cloud services) may process data outside Canada. In such cases, we ensure these providers comply with PIPEDA or equivalent privacy standards through contractual agreements.

10. Children’s Privacy

Our website and services are not intended for individuals under 19. We do not knowingly collect personal information from minors. If we learn that we have collected such information, we will delete it promptly.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer:

Address: 1352C Woodbine Ave, East York, ON M4C 4G1
Phone: 647-427-7366

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date. Please review this policy periodically.

Thank you for trusting The HandyForce with your home repair and renovation needs. We value your privacy and strive to protect it.